The primary objective of itil service asset and configuration management process itil sacm is to identify, document and administrate all the configuration items cis required for delivering it services, including their relationships and dependencies. Why its wrong to compare cmdb and asset management. Of the many events that can arise, some may be problematic, while others are simply part of normal. Itil is a framework that describes best practices both inside and outside it. Asset management process flow chart diagram lifecycle. There are many definitions of sam, but lets focus on itils definition for the purposes of this article as many others have a similar themefocus. This online, instructor led training course teaches you a foundational understanding of itam related activities including. Itil, formerly an acronym for information technology infrastructure library, is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business. It asset management itam and it service management itsm are the. Gogotraining it asset mangement itam training online.
Itil event management detects events that occur across a business it infrastructure. Itil4 how it influences software asset management practices the. Software asset management is the business strategy for reclaiming budget. Use kpi library to search for key performance indicators by process and.
Asset disposal which defines a standard process to decommissioning the it assets due to damage loss theft eol as per the organizational, legal, and environmental requirements. Tightly integrated with service management processes as advocated by itil the it infrastructure library, inventory. What are the functions of software asset management. Fixed assets are assets that have a financial value, that can be used by the organization to create products or services and that have a longterm active life. All of the infrastructure and processes necessary for the effective management, control and protection of the software assets within an organization throughout all stages of the lifecycle. Itil change management change management process flow. Kpi library is a community for performance management professionals. Many industry experts contributed to this major revision of the original itil sam guide software asset management,2003 to reflect the. Information technology infrastructure library itil, is a set of information regarding best practices for it asset management itam and it service management.
The information technology infrastructure library itil defines sam as all of the infrastructure and processes necessary for the effective management, control and protection. Itil change management follows a standard operating procedure to eliminate any unintended interruptions and includes change assessment, planning and approval. Data from these sources is consolidated into a database which becomes the information hub. It asset management itam software best practices guide. It asset management certification pink elephant knowledge translated into results. The software asset management features of the itsm suite can be activated using one of the plugins in the feature table. There are many definitions of software asset management sam, but lets focus on itils definition for the purposes of this blog as many others. Software asset management is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Resolving incidents and handling requests efficiently is the. Itil asset management may provide a rough schedule and budget over an it assets lifecycle. Software asset management sam is the administration of processes, policies and procedures that support the procurement, deployment, use, maintenance and disposal of. Software that provides functions that are required by an it service. When properly used, an it service management itsm process helps.
After you enable a discovery source, the software asset management application normalizes software installation data. When organizations have accurate it asset inventory. Software license management which defines a standard process to manage and optimize the purchase, deployment, maintenance, utilization, and retirement of software within the organization. Why poor asset management is bad for your business read about how bad asset management exposes your org to not just financial risk. Pick any definition you like of software asset management.
The following itil terms and acronyms information objects are used in the itil configuration management process to. Information about each configuration item is recorded in a. Your guide to the it infrastructure library itil is a framework of best practices for delivering it services. Complicated licensing metrics mean that without smart tools, youre at risk for an audit. Software asset management sam encompasses the activities and tasks for the management and optimization of all software assets and expenses in an organization. Spring online training sale itil 4 managing professional. Itil service asset and configuration management aims to maintain information about configuration items cis required to deliver an it service, including their relationships. Its about managing it assets, including hardware, software, and applications. In itil, service asset and configuration management, or sacm, is about properly planning and managing and even being able to report and audit the relationships and attributes of all of these components, across every service in your infrastructure. An it asset refers to both hardware and software that is used by an organization to support the organizations business objectives.
Learn the seven it asset management best practices that cover most aspects of an itam process, right from detecting assets and integrating itam with other enterprise itil processes. The service asset and configuration management sacm is one of the main processes under service transition module of the itil best practice framework itil service asset and. Itil application management torn between development. Service asset and configuration management it process wiki. Itil service transition any component or other service asset that needs to be managed in order to deliver an it service. Service asset and configuration management itil process. It asset management or itam is a set of business processes designed to manage the. For it, it could include data centers, servers, software licenses, network components, computers, databases, etc. Software asset management sam is a business practice that involves managing and. Understanding inventory, configuration and it asset. What the itil4 service value system means for sam teams how tooling. Itil service asset and configuration management itil. The search for truth and setting the right expectations. This includes all elements of software and hardware that you generally find in a.
Service asset and configuration management the itil wiki. There are many definitions of software asset management sam, but lets focus on itils definition for the. Only help in getting your organization up and running with, or doing better at, software asset management sam. Application software that provides functions that are required by an it service. Software asset management sam is all of the infrastructure and processes. Software asset management sam is a primary topic of itil version 2 and is closely associated with the itil application management function. The aims of software asset management sam are to reduce information technology it costs and to limit business and legal risk related to the. Understanding inventory, configuration and it asset management. It services are typically made up of a bunch of individual components things. This itil glossary includes definitions for key terms and acronyms of itil and itsm it service management in alphabetical order.
According to the information technology infrastructure library, sam is defined as all of the infrastructure and processes necessary for the effective management, control and protection of the software assetsthroughout all stages of their lifecycle. Itam it asset management an it asset refers to both hardware and software that is used by an organization to support the organizations business objectives. Itil glossary terms and definitions related to itil and itsm it service management this itil glossary includes definitions for key terms and acronyms of itil and itsm it service management in alphabetical order. It asset management software asset management for the future software asset management sam is an important part of the servicenow itam solution that includes many.
Itils systematic approach to it service management can help. It asset management asset management process itil docs. This is especially true when the definitions overlap, as with it services management itsm and the it infrastructure library. According to the information technology infrastructure library itil, sam is defined as all of the infrastructure and processes necessary for the. Itil service transition a list of fixed assets that includes their ownership and value. Itil application management lifecycle application management is responsible for managing applications throughout their lifecycles.
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